What can you expect from us at the Regional Office?

You can expect:

RESPONSE TO TELEPHONE ENQUIRIES

• We will answer the telephone within 5 rings and you will not be placed on hold for longer than 2 minuites.
• The operator will answer in a polite manner, identifying the organization and route you to the person needed or best suited to handle your request.
• If the officer you are trying to contact is unavailable or on field duties, your telephone message (taken personally or otherwise) will be returned no later than the next business day.
• If the officer will be unavailable for a number of days, we will provide you with an alternative contact for your enquiry.

COURTEOUS AND TIMELY SERVICE

• A Client with an appointment will be seen no later than 30 minutes after the scheduled time of his/her appointment
• For our client without an appointment, if it is not possible for you to be seen at that time, you will be given an appointment.
• The Regional Office will ensure confidentiality of all information received, and ensure that access to the information is properly managed.

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