Client Service Charter
Role Of The Regional Office
To be successful we must develop and maintain a focus on you, our Institutions. We must become skilled at listening to, consulting and communicating with you.
Mission Statement
“To provide the necessary guidance, policy framework, material and human resources to enhance the provision of quality and effective health-care services within the public institutions.
THIS MISSION WILL BE ACHIEVED BY:
- Collaborating with the institutions to facilitate a clear understanding of issues
- Working closely with other public and private facilities and other agencies to achieve integrated planning and service provision.
THIS CHARTER SETS OUT:
- Our Commitment to You
- The Standards of Service
- The Client's Rights
- The Client's Role & Obligations
OUR COMMITMENT TO YOU:
We aim to:
- Provide a high quality customer service to all our clients, at all times.
- Respond to queries and offer guidance when needed, in a timely and efficient manner.
- Recognize the value and importance of service to the wider population.
- Provide information pertinent to service level agreements and policy changes to drive current trends in service delivery within 3 working-days of receipt of the associated document from the Ministry of Health (MOH) or the Ministry of Finance and Public Service (MOF&PS).