The Ministry of Health launched its Compassionate Care Programme on Tuesday, March 27, 2018 at the Victoria Jubilee Hospital. The programme is part of the Ministry’s thrust to improve the quality of service and the standard of care in public hospitals and health centres across the island.
During his address at the launch Minister of Health, Dr. the Hon. Christopher Tufton noted that effective health care extends beyond clinical analysis and treatment, to include a demonstration of care and compassion.
He noted further that the Compassionate Care Programme is geared towards complementing the clinical side of public health care delivery.
“We have so far trained 73 frontline workers of the Victoria Jubilee and Kingston public hospitals in customer service delivery, because we understand that the state of mind of a patient is equally important to their well-being as their physical condition,” the Minister said, noting that the intention is to train all frontline staff within the public health system island wide by the end of the year.
The second component of the programme will focus on the recruitment, training and organising of volunteers within public health to provide additional support in administering compassionate care to patients during the recovery process or while they wait for treatment.
Improving the aesthetics of waiting areas of clinics and hospitals is the third component of the programme.
The aesthetic improvement began with renovation work completed in the antenatal clinic at the Victoria Jubilee Hospital, which has been painted in vibrant colours and features vital messages for patients who visit the facility. This new layout is expected to be replicated in other facilities across the island over the next few years.